A narrow back street behind a row of red-brick terraced houses at blue hour: high brick yard walls with closed timber gates, wet stone setts shining, and one kitchen window lit warm above a wall.

One address · read by a person

Speak to us

Ilan Nest answers in writing. A letter can be read twice, kept, and checked against what happened next, and that suits the kind of things people write to us about: a house they are selling, a home they need, a repair, a wall they share with one of ours.

Read by a person

One address for everything

homes@ilannest.space

Every message goes to one inbox and is read by a person, never sorted or answered by a machine. The answer comes from the same address, signed by whoever wrote it. The company does not take calls; if you would rather we rang you, say so and give a number, and we will.

And how soon you hear

When it is read

Read: Monday to Friday, 9.00 am to 5.00 pm
Not read: Weekends, and bank holidays in England
Answered: Within two working days of arriving: either the full answer, or a short note saying who is dealing with it and when the full answer will come
Read first: Anything from a household in one of our homes that starts with the word Urgent: water coming in, no heating or hot water in cold weather, an alarm that has failed, or anything electrical that sparks, trips again and again, or smells hot

If there is a smell of gas, leave the house and ring the National Gas Emergency Service on 0800 111 999 first, at any hour; then tell us. For a fire or anyone in danger, ring 999.

By kind of letter

What to put in it

A good first letter saves a second one. Whatever it is about, put the street and postcode it concerns in the first line, and any reference you already have.

A house you are selling: The street and postcode, what kind of terrace it is, the state it is in as far as you know, who lives there, and when you need to move on.; Quicker: put it forward, which asks all of that and gives a reference.
A home you need: How many bedrooms, how many people, which of the three wards, and roughly when you would move.; Quicker: put your name down for homes to rent.
A repair in a home of ours: What has failed, where in the house, since when, and a photograph if you can take one. Start the subject with “Repair” and the street.; The round of checks is on Keeping a home.
A wall you share with us: Which house is yours, which of ours is next door, and what you are planning or what you have noticed: a crack, damp, or a notice under the Party Wall Act.; How notice dates work: party wall dates.
Your information: Whether you want a copy of what we keep, a correction, or for it to be deleted, and the reference if you have one.; The whole notice: Your information.
Something that went wrong: Start the subject with “Complaint”, say what happened and what you would like us to do about it.; What happens next: If something goes wrong.

A house, or a home

Two forms that store at once

Two of the commonest letters have a form of their own. Each stores what you send straight away and gives you a reference; with it and your email you can see what is kept, change it, or take it back.

Put a house forward Selling a terraced house in Halliwell, Smithills or Astley Bridge: where it is, each layer from roof to wiring, when, and how to reach you. Four steps · a reference Put your name down for a home The bedrooms, the people, the wards and the timing, so that we can write to you when a home of ours fits. One form · a reference

Post and papers

The registered office

Registered office: 41 Pentland Terrace BOLTON, BL1 3TA United Kingdom
Where that is: Halliwell ward, north of Bolton town centre — BL1 3TA on OpenStreetMap
Company: ILAN NEST LIMITED, company number 17430752, registered in England and Wales
Email: homes@ilannest.space

Letters and legal papers sent to the registered office reach the company. It is a private address, not one of our homes and not an office for visitors: please do not call there. To meet us, write first and we will arrange a time at the house in question.